Responsible Gambling

Betting should be fun. If it stops being fun, it's time to take a step back. Here's how we help you stay in control.

Tools We Provide

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once set, decreases take effect immediately; increases have a 24-hour cooling-off period.

Loss Limits

Set a maximum amount you're willing to lose over a given period. When you hit the limit, you won't be able to place further bets.

Reality Checks

Receive periodic notifications during play showing how long you've been gambling and your net wins/losses. Enable these in your account settings.

Self-Exclusion

If you need a break, you can self-exclude for a period of 6 months, 1 year, or 5 years. During this time, your account will be locked and you won't receive any promotional material.

Staying in Control

Set a budget before you play

Decide in advance how much you can afford to lose, and never bet more than that. Treat betting as entertainment, not a way to make money.

Use our limit-setting tools

You can set daily, weekly, or monthly deposit limits and loss limits from your account settings. These limits take effect immediately and cannot be increased without a cooling-off period.

Take regular breaks

Set a timer on your phone or use our reality-check notifications to remind you to take breaks. Gambling for long periods can impair your judgment.

Don't chase losses

If you've lost money, don't try to win it back by betting more. This is a common warning sign of problem gambling. Walk away and come back another day.

Don't gamble when upset

Avoid betting when you're stressed, angry, or emotional. It can lead to poor decisions and increased risk of harm.

Balance with other activities

Make sure gambling doesn't replace other activities you enjoy. Keep up with hobbies, exercise, and social connections.

Warning Signs of Problem Gambling

If you recognize any of these signs in yourself, seek help immediately:

  • Betting more than you can afford to lose
  • Lying to family or friends about your gambling
  • Chasing losses with bigger bets
  • Neglecting work, school, or family responsibilities
  • Borrowing money or selling possessions to gamble
  • Feeling anxious, depressed, or irritable when not gambling

Where to Get Help

If you or someone you know has a gambling problem, there are organizations that can help:

  • National Problem Gambling Helpline — call the Kenya Red Cross toll-free line for counselling and support.
  • Gamblers Anonymous Kenya — support groups for people with gambling problems.
  • Your GP or mental health professional — can provide counselling and treatment referrals.

You can also contact our support team for assistance with setting limits or self-excluding your account.