Last updated: January 2025
ChampeBet ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services. It complies with the Kenya Data Protection Act No. 24 of 2019 and other applicable laws.
We collect information you provide directly (name, email, phone number, M-Pesa number, date of birth, national ID for verification) and information collected automatically (IP address, device type, browser, pages visited, timestamps). We may also collect data from third-party services for identity verification and payment processing.
We use your personal data to: create and manage your account, process deposits and withdrawals, verify your identity and age, comply with legal and regulatory obligations (including AML/CTF), provide customer support, improve our services, and send you service-related communications. We do not sell your personal data to third parties.
We process your personal data based on: your consent, the performance of our contract with you, compliance with legal obligations (including the Gambling Control Act, POCAMLA, and Data Protection Act), and our legitimate interests in operating and improving our services.
We may share your data with: payment processors (M-Pesa, Airtel Money, Visa, Mastercard), identity verification providers, regulators (BCLB, FRC) when required by law, and service providers who assist us in operating the platform. All third parties are required to protect your data and use it only for the purposes we specify.
We retain your personal data for as long as your account is active and for a period thereafter as required by law. Gambling transaction records are retained for at least five years in compliance with the Gambling Control Act and AML regulations.
Under the Data Protection Act, you have the right to: access your personal data, correct inaccurate data, request deletion (subject to legal retention requirements), object to processing, and lodge a complaint with the Office of the Data Protection Commissioner (ODPC). To exercise these rights, contact us at info@champebet.com.
We use industry-standard security measures including encryption, firewalls, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect platform functionality.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.
For privacy-related inquiries, contact our Data Protection Officer at info@champebet.com or +254 102 733 755.